Complaints & Disputes

We want to put things right. Please contact us before raising a payment dispute with your bank — it is usually the fastest way to get a refund.

1. How to complain

Email: support@clicknbuyshop.uk
Phone: +44 7460 630113
Post: CLICKNBUY SHOP LTD, 95 Melrose Avenue, Mitcham, England, CR4 2ED

Please include your order reference, what went wrong and what you would like us to do. Photos help for damaged or faulty items.

2. What happens next

We aim to acknowledge your complaint within 2 working days.
We aim to give a full response within 14 days. If we need longer, we will tell you why.
Agreed refunds are made to your original payment method within 14 days.

3. Payment disputes and chargebacks

If you do not recognise a payment from us, or a refund has not arrived, contact us first so we can check. You keep the right to dispute a card payment with your card issuer.

4. Independent help

If we cannot resolve your complaint, you can get free, impartial advice from the Citizens Advice consumer helpline (0808 223 1133, citizensadvice.org.uk). We are not currently a member of an alternative dispute resolution (ADR) scheme. You may also bring a claim in the courts, including the small claims track.