Returns, Refunds & Cancellation
1. Your right to cancel
You have the right to cancel your contract within 14 days without giving any reason. The cancellation period expires 14 days after the day on which you (or someone you name, other than the carrier) receive the goods. For an order of several items delivered separately, it expires 14 days after the last item arrives.
To cancel, tell us clearly before the period ends — by email to support@clicknbuyshop.uk, by post to CLICKNBUY SHOP LTD, 95 Melrose Avenue, Mitcham, England, CR4 2ED, or by phone on +44 7460 630113. You may use the model cancellation form below, but you do not have to.
2. Sending goods back
After telling us you are cancelling, you must send the goods back, or hand them to us, no later than 14 days after the day you told us. Please return them to CLICKNBUY SHOP LTD, 95 Melrose Avenue, Mitcham, England, CR4 2ED unless we agree another arrangement (for example a collection for large appliances).
3. Return costs (transparent)
| Situation | Who pays return cost |
|---|---|
| Change of mind — small items | You pay the direct cost of returning the goods (for example a tracked parcel service of your choice). |
| Change of mind — large appliances | You pay the cost of return. Because these items cannot normally be posted, please contact us before arranging a return. |
| Faulty, damaged or incorrectly supplied goods | We pay. We will arrange and pay for return or collection. |
4. Your refund
- We will refund all payments received from you, including the cost of standard delivery. If you chose a more expensive delivery method than our least expensive standard option, we are not required to refund the extra cost.
- We will refund within 14 days of receiving the goods back, or of you providing evidence you have sent them back, whichever is earlier. If we have not supplied the goods yet, within 14 days of you telling us you are cancelling.
- Refunds use the same payment method you used, unless you expressly agree otherwise. You will not be charged a fee for the refund.
- We may reduce the refund to reflect any loss in value caused by handling the goods more than necessary to establish their nature, characteristics and functioning (as you might in a shop).
5. Cancelling before dispatch
You may cancel at any time before your order is dispatched by contacting us. We will refund you in full, including delivery.
6. Faulty goods — your rights
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If they are not:
- Within 30 days of delivery you can reject the goods for a full refund.
- Within 6 months you can ask for a repair or replacement; if that fails or is impossible, you can have a refund or price reduction. During this period the fault is presumed to have existed at delivery unless we prove otherwise.
- After 6 months you still have rights, but you may need to show the fault was present at delivery. You may be able to claim for up to six years from delivery (five in Scotland).
These rights are separate from, and in addition to, the right to cancel.
7. Disputes and complaints
Please contact us first: support@clicknbuyshop.uk, +44 7460 630113, or by post to CLICKNBUY SHOP LTD, 95 Melrose Avenue, Mitcham, England, CR4 2ED. If we cannot resolve your complaint, you can get free advice from Citizens Advice (0808 223 1133) and you may pursue a claim through the courts, including the small claims procedure.
8. Model cancellation form
Complete and return this form only if you wish to cancel the contract.
To: CLICKNBUY SHOP LTD, 95 Melrose Avenue, Mitcham, England, CR4 2ED Email: support@clicknbuyshop.uk I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*], Ordered on [*] / received on [*]: Order reference: Name of consumer(s): Address of consumer(s): Signature of consumer(s) (only if this form is notified on paper): Date: [*] Delete as appropriate.